At Sun Sway, we stand by the quality of our products. If you receive a faulty or damaged item, we’ll make it right.

What can be returned

• Items that are faulty, damaged, or defective
• Must be unused
• Sale items can be returned, but refunds will be at the price paid

How to request a return

Contact us within 14 business days of delivery at admin@sunsway.com.au with:

• Your order number
• Description of the fault or damage
• Clear photos showing the issue

Please wait for our confirmation and return instructions before sending the item back.

What we offer

Depending on the situation, we can offer:

• Exchange for the same item
• Refund to your original payment method
• Store credit

Refunds are processed within 5–7 business days after we receive and inspect your return.

Return shipping

• For faulty or damaged items: we’ll provide a prepaid return label or cover reasonable shipping costs

Where to send returns

We will provide this information when you contact us

International returns (NZ only)

• We accept returns from New Zealand customers
• Customers cover return shipping unless the item is faulty
• Please note: duties or taxes paid on your order are non-refundable

If you have any questions, please contact us — we’re here to help make beach days easy.